FAQs

We’re ready to provide any information you may need!

PRODUCTS AND SERVICES
HOW TO SHOP
LET’S TRACK YOUR ORDERS
PRICES AND HOW TO PAY
OTHER FEES AND CHARGES
RETURN AND REFUND

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Enter your Vehicle Registration Number on the home page on the ‘Find Car Parts’ section or enter your vehicle details, and we we filter the parts for your vehicle. Just remember to check the “Fitment Details” section to confirm the correct fitment.

All our standard discs are sold individually (Some high performance discs are sold as a set of two). Our brake pads are sold as a front set or rear set, so purchasing one box will be enough for two discs.

Did you know manufacturers purposely fit more than one part to specific vehicles (even if we get the make, model, year and engine size!). To 100% confirm the correct part for your vehicle, please ensure you confirm all variances in the ‘Fitment Detail’ section… This tells you everything you need to know. Alternatively feel free to call us on +44 (0) 203 788 7842.

Unfortunately we can only supply parts, we do not offer the service to fit parts. However you can find a local garage and arrange to book at Repairanycar.com.

Yes, we can supply these through a special order. To do this you must contact your local store to place a special order inquiry. Use our Store locator to find your nearest branch.

Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account

You can find details for any branch, in our store locator section. This is located at the top right of every page on our website or Find a store here.

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

We sell some item we do not stock, but available to order. This is indicated on the part itself, just under the price of the product. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it (except international deliveries).

There could be a number of reasons why an item is missing in your delivery: The item is temporarily out of stock Does your invoice have TO FOLLOW written where the part number should be (shows where the part number should be on an invoice)? Then we are currently out of stock of the product, and will be sending this part out to you on a priority. The item was dispatched separately The item could have been dispatched separately due to the extra care and attention which is required. The item was classed as a dangerous good Dangerous goods may be handled separately, due to the delicate nature of the product.

You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area

For information on returning an item please Click Here.

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.

We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.

Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone on +44 (0) 203 788 7842.